REFUND/EXCHANGE POLICY

Our policy lasts 15 days from your delivery date. If 15 days have gone by since your delivery, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate your return, please email

pksbeautylounge@gmail.com  .

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 48 hours.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

pksbeautylounge@gmail.com 

Exchanges 

We only replace items if they are defective or damaged.  

Shipping

To return your product, you should mail your product to: 

PBL HUB

6 Thurloe Gardens

RM1 2BS

 Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please send tracking for all returns. We don’t guarantee that we will receive your returned item.