Payments & Safety
-
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
-
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
-
You can track your order using the tracking link sent to your email after purchase. If you haven't received a tracking email, contact our customer support team with your order number, and we’ll assist you promptly.
-
Please check your tracking information first. If there’s no update or your order is delayed beyond the estimated delivery time, contact us at [insert email/contact form link], and we’ll resolve the issue immediately.
-
We offer domestic free shipping if $100 or more.
-
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
-
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy. -
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
-
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. -
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
-
All our products are subject to quality control and 90- day money- back guarantee to first time customers.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us immediately if an item is damaged.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. -
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
-
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
-
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
A refund request can be submitted after the purchase is made but not more than 90 days.
-
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.
In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.
In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
-
All shipping costs (including the return shipping) are handled by the customer.
-
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
PBL PRODUCTS
-
Our glue is thin and clear, if it is runny please shake the bottle well and apply thinly.
The glue needs to be shaken well before each use to ensure the ingredients are evenly mixed. If this happens, gently shake the bottle for 15–20 seconds to restore its proper consistency.
-
Proper application is key to achieving a long-lasting hold. Ensure you follow these steps:
- Clean your skin and hairline thoroughly to remove all oils, makeup, or residue.
- Use Skin Protect to prep your skin and improve adhesion.
- Apply thin, even layers of glue (3–7 layers, depending on your activity level or skin type), allowing each layer to dry clear and tacky before adding another.
- Let your lace cure for 24 hours before getting it wet or exposing it to sweat.
-
This can happen if the layers are applied too thickly. Apply thin, even layers and let each one dry fully to a clear, tacky state before applying the next layer.
-
This may occur if the glue interacts with oils or moisture. Ensure the skin is thoroughly prepped with Skin Protect before application to minimize this issue.
-
Yes! However, achieving a waterproof and sweatproof hold requires proper application and curing. High humidity or oily skin may require more layers or the use of Skin Protect for optimal results.
-
While not mandatory, Skin Protect enhances glue adhesion, prevents sweat and oil buildup, and protects your skin from irritation. It’s especially beneficial for oily or sensitive skin.
-
Yes, our PBL Lace Remover is formulated to be gentle. Always perform a patch test before full use to ensure compatibility.
-
Use PBL Lace Remover generously on the glued areas. Allow it to sit for 1–2 minutes, gently massage it in, and then lift the lace. For stubborn residue, follow up with Goo Be Gone Glue Remover Shampoo for a thorough cleanse.
-
Ensure you apply it to clean, dry skin and allow it to dry completely before applying glue. Multiple coats may be needed for those with very oily skin.
-
If unsure, opt for a shade slightly lighter than your skin tone and build coverage as needed. You can also mix shades for a custom match.
-
For best results, bleach the knots on your wig before applying Lace Tint Spray. Shake the bottle well and apply light, even coats on clean, dry lace, letting it air dry between layers.
-
Follow these steps:
- Prep your skin with Skin Protect.
- Apply glue properly (thin layers, let dry clear and tacky).
- Cure the install for 24 hours before exposing it to water or sweat.
- Use Stick It Spray for touch-ups or added hold during wear.
-
Here’s a simple, gentle approach to removing your wig without damaging your edges or the wig’s lace:
Use PBL Wig Adhesive Remover.
Apply it directly to the glued hairline. Focus on edges or spots with heavy adhesive.Let It Soak
Wait about 1–2 minutes (or per the product’s instructions) for the formula to break down the bond.Massage Gently
Rub in small, circular motions along the hairline, helping loosen glue. Avoid pulling on the lace.Lift the Wig Slowly
Once you feel the adhesive releasing, gently lift the wig off your scalp. If any spots still feel stuck, apply a bit more remover.
Clean & Condition
After removal, shampoo the hairline or wig area using PBL Goo Gone Shampoo to clear any residue. Follow up with a conditioner or scalp treatment to maintain healthy edges.Remember: Patience is key—rushing or using harsh force can damage both your wig lace and natural hairline.
-
Use Goo Be Gone Glue Remover Shampoo to gently dissolve residue without damaging the lace. Massage the shampoo into the residue, wait a few minutes, and rinse thoroughly.
-
Contact our customer service team immediately with your order number and a photo of the product. We’ll replace or refund your item promptly.
-
Apply lighter coats or use a slightly lighter shade. Build coverage gradually to achieve a seamless blend.
-
Do not use our products on damaged, chemically peeled, exfoliated, sunburned, or cut skin. This can cause irritation or prevent proper adhesion. Always use 'skin protect' for sensitive skin. Apply glue to clean, dry, and intact skin. And always do a 24 hour patch test especially if you have very sensitive skin.
-
Use Supreme HMD Lace Glue for a stronger, humidity-resistant hold and apply Skin Protect beforehand to improve adhesion.